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“Coaching is unlocking a person’s potential to maximise their own performance. It is helping them to learn rather than teaching them.” (John Whitmore, 2004, p.8)

Coaching is an effective tool to help an employee identify their own goals and actions. This is achieved by the coach using a structured coaching framework and asking the employee powerful and open questions. It enables the employee to think outside of the box, explore their own potential and consider aspects from the self awareness tool, Johari’s Window model: what is unknown by self but known to others, what is known by self and hidden from others and what is unknown by self and others. By exploring these areas, it can lead to a change in an employee’s attitude and behaviour.

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It can unlock ideas and solutions and increase their confidence in resolving their own issues and challenges.

There are several benefits of coaching which would have a positive impact on an organisation, manager and employee. A manager would gain an understanding of the skills and knowledge of their employees which they may not be aware

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