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LEADERSHIP STYLE AND EMPLOYEE LOYALTY
AT TRISYSTEMS ENGINEERING, BUKIT JELUTONG SHAH ALAM
SYAZWIN NISA BINTI MOHAMAD SAHIBULLAH
BACHELOR IN BUSINESS ADMINISTRATION
(HONS.) HUMAN RESOURCE MANAGEMENT
FACULTY OF BUSINESS AND MANAGEMENT
UNIVERSITI TEKNOLOGI MARA
PUNCAK ALAM
MARCH 2018

LEADERSHIP STYLE AND EMPLOYEE LOYALTY
AT TRISYSTEMS ENGINEERING, BUKIT JELUTONG SHAH ALAM
Prepared for:
DR. SHEREEN NORANEE
Prepared by:
SYAZWIN NISA BINTI MOHAMAD SAHIBULLAH
BACHELOR IN BUSINESS ADMINISTRATION
(HONS.) HUMAN RESOURCE MANAGEMENT
MARCH 2018
DECLARATION OF ORIGINAL WORK

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BACHELOR IN BUSINESS ADMINISTRATION
WITH HONOURS (HUMAN RESOURCE MANAGEMENT)
FACULTY OF BUSINESS MANAGEMENT
UNIVERSITI TEKNOLOGI MARA
“DECLARATION OF ORIGINAL WORK”

I, SYAZWIN NISA BINTI MOHAMAD SAHIBULLAH (950113-14-5150)

Hereby, declare that:

This work has not previously been accepted in substance for any degree, locally or overseas, and is not being concurrently submitted for this degree or any other degrees.
This project-paper is the result of my independent work and investigation, except where otherwise stated.
All verbatim extracts have been distinguished by quotation marks and sources of my information have been specifically acknowledged.

Signature:________________ Date:________________
ii
LETTER OF SUBMISSION
Faculty of Business And Management
Universiti Teknologi Mara Puncak Alam,
42300 Puncak Alam
Selangor Darul Ehsan
March 2018
Dr.Shereen Noranee
Advisor
Faculty of Business and Managemnt
Universiti Teknologi Mara Puncak Alam,
42300 Puncak AlamSelangor Darul Ehsan
Dear Dr,
SUBMISSSION OF PROJECT PAPER
Attached is the project paper titled ‘Leadership style and Employee Loyalty At Trisystems Engineering, Bukit Jelutong Shah Alam’. I hereby submitted this report and I really hope that this work will fulfil the requirement for the Bachelor of Business Administration (Hons.) Human Resource Management.

Thank you,
Yours sincerely,
___________________________
SYAZWIN NISA BINTI MOHAMAD SAHIBULLAH
2016686152
Bachelor of Business Administration (Hons.) Human Resource Management
iii
ACKNOWLEDGEMENT
First of all, I am grateful to Allah who gives me sound mind and sound health to accomplish this project paper. Next, I would like to thank my advisor, Dr. Shereen Noranee for her guidance for providing information regarding this research.

I also would like to express my deepest thanks and sincere appreciation to my parents for providing me with unfailing support and continuous encouragement through the process to complete this research.

Lastly, I would like to deliver my whole hearted thanks to my colleague and my classmates, for their cordial cooperation and willingly helped me out with their abilities.

iv
Table of Contents
TITLE PAGEiDECLARATION OF ORIGINAL WORK ii
LETTER OF SUBMISSIONiii
ACKNOWLEDGEMENTiv
TABLE OF CONTENTSv
LIST OF TABLES…..viii
ABSTRACT…………………………………………………………………………………ix
CHAPTER 1………………………………………………………………………
INTRODUCTION…………………………………………………………………
Background of study……………………………………………………………………
Problem Statement………………………………………………………………………
Research Objective…………………………………………………………………………………
Research Questions…………………………………………………………………
Significance of Study……………………………………………………………
Limitation of Study…………………………………………………………………………
Definition of Terms…………………………………………………………………………………
CHAPTER 2……………………………………………………………………
LITERATURE REVIEW………………………………………………………
2.1 Introduction……………………………………………………………………………
2.2 Employee Loyalty………………………………………………………………………
2.3 Transformational Leadership Style…………………………………………………
2.4 Transactional Leadership Style………………………………………………………………………………
2.5 Multi-Factor Leadership Style and Employee Loyalty…………………………….

2.5.1 Transformational Leadership Style and Employee Loyalty………………….

2.5.2 Transactional Leadership Style and Employee Loyalty……………………..2.6 Conceptual Framework………………………………………………………………………
2.7 Hypothesis……………………………………………………………………
CHAPTER 3…………………………………………………………………………………
3.1 INTRODUCTION…………………………………………………………
3.2 Research Design…………………………………………………………………………
3.3 Sampling Frame……………………………………………………………………………………
3.4 Population……………………………………………………………………………
3.5 Sampling Technique………………………………………………………………
3.6 Sample Size……………………………………………………………
3.7 Unit of Analysis………………………………………………………………
3.8 Data Collection………………………………………………………………
3.9 Instruments……………………………………………………………………
3.10 Validity and Reliability………………………………………………………………
3.11 Data Analysis………………………………………………………………………
CHAPTER 4……………………………………………………………………………
4.1 INTRODUCTION…………………………………………………………………
4.2 Survey Return Rate……………………………………………………………
4.3 Demographic Profile Respondent………………………………………………
4.4 Reliability……………………………………………………………………
4.5 Normality ………………………………………………………………………
4.6 Analysis Of Finding………………………………………………………………
CHAPTER 5……………………………………………………………………………
5.1 INTRODUCTION……………………………………………………
5.2 Demographic Background………………………………………………………
5.3 Descriptive Analysis……………………………………………
5.4 Recommendation………………………………………………………………………
5.5 Recommendation for Future Research…………………………………………
REFERENCES……………………………………………………………
APPENDICES………………………………………………………….

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