Q.1 What are the different LSRW skills? How do they make your communication effective?
Answer: There are following LSRW skills:
Listening skill: listening is very important skill. It requires attention. Listening is salient feature of communication skills as most of the time we spend in listening than speaking. it is voluntary activity that demands perfect collaboration between ears and brain. Some barriers to effective listening are
1. physical barrier
2. Personal barrier
Speaking skill: speaking is also a major process when it comes to communication. Speaking process demands formulation of an idea and sentences through syntax & vocabulary and articulation.
Articulation is the formation of clear & distinct sound in speech. There are three types of speaking situations.
Interactive speaking: It involves face to face conversation. E.g.- telephone conversation.
Partially interactive: It is interactive up to some extent. E.g.- giving speech to live audience.
Totally non-interactive: one-way communication. E.g.- Radio show.
Some other key features of effective speaking are Tone, Pitch, Rhythm, Stress and Intonation.
Reading skills: It is a process of looking and identifying the symbols and extracting meaning from them. It can be silent or aloud. There are various types of reading like skimming, scanning, intensive, extensive and critical. By certain method and ways, we can master reading skill by reading books and making schedule to read. Reading is the key to learning.
Writing skills: Writing process involves encoding of message as we translate out thoughts into language. We require writing skills to communicate certain information or idea to utilize formats and content relevant to workplace. Good writing skills consist of completeness, correctness, credibility, clarity, conciseness, consideration, vitality.
Few points are essential for effective writing like usage of simple words& short sentences, usage of jargon, appropriate punctuation, grammar, correct spelling is must. Avoid usage of unnecessary words & phrases.
Good LSRW skill lead to effective communication. It can develop one’s personality.
Better speaking and writing skills are essential in business communication. One can outshine in many others by showcasing his/her communication skills but for communication skills you must have LSRW skills. Confidence in listening and speaking skills is necessary for interaction in academic, professional ; cultural situation.
Q2. Explain the following.
a) What are the barriers of communication?
Ans: Barrier to effective communication is a problem that cause hinderance or problem in our communication. Barriers to communication are
There are two type of physical barriers as follow
Distance: long distance is obstacle for communication. Communication get hindered.
Noise: External source affect the communication process, noise reduce the accuracy of communication.
Phycological barrier are
perception: It is difference in the information interpreted by receiver to others.
Filtering: hiding some valuable information.
Emotion: feeling of receiver while sending or interpreting a message
Defensiveness: when a person feels threatened she/he refuse to communicate further.
Semantic barrier: It is usage of difficult ; various language, word, symbol, figure, phrase that create semantic barrier. Technical or unfamiliar language can create barriers. Language and message should be simple and composed.
Organizational barrier: It is due to structure of organization, organizational goals, regulations and culture. Organizational barrier is consisting of poor planning, structure complexities that is difficult organizational structure causes problem in free flow of information, status difference, organizational distance, information overload and poor timing.
Explain the communication process?
Ans: It is the process which involves exchange of thoughts, messages and information through speech, visuals, writing or behavior. It is the conveyance of an idea so that receiver can understand. Component of communication are selection, production ; transmission of message. Communication is important as in the professional it decides person’s carrier, finer the communication skills greater the chance of reaching towards success. global require exceptional communication skill so it is must.